Support
Write to us and a person answers.
Contact
Email support@ordessa.org. We answer within two working days.
To help us find your account and your connection quickly, include:
- The email address of your Ordessa account.
- Which assistant you used, and roughly when.
- For a connection problem: the name, host and date Ordessa Manager shows for it under AI assistants.
- What you asked, and what happened instead.
Never send a password or a token
Nobody at Ordessa will ask for your password, a sign-in code or anything the assistant shows as a token. What is listed above is all we need.
Connecting an assistant
The Ordessa page says I signed in with a customer account.
Ordessa Manager is for the accounts of a shop. Sign in with the account you use in the Ordessa Manager app. Ordering food is a different connector, for a customer account.
The page says Ordessa does not accept connections from an application.
Ordessa accepts connections from the assistants it has been set up for. If you use another assistant and would like it to work, write to us.
The assistant can read but not change anything.
Staff accounts can only read. A manager or owner can connect with editing; disconnect and connect again with that account.
It says Ordessa no longer accepts the connection.
The connection was ended in Ordessa Manager, or by the assistant. Add the connector again in the assistant; you are asked to sign in once more.
A change was refused.
Ordessa refuses a change your account could not make in Ordessa Manager either — a platform-wide product, another company's row — and one that breaks a catalogue rule, such as a product claiming gluten-free while containing gluten. The assistant shows the reason; it is the same one Ordessa Manager would give.
It says there have been too many requests.
Each connection may make a limited number of requests a minute. Wait a moment and ask again.
Your data
For access to, correction or deletion of your personal data, see the privacy policy or write to privacy@ordessa.org.